We answer within two business days. If a download link has expired or a file will not open, include your order number and we will reissue it.
What to send
- Order or download problem. Order number and the email you used at checkout.
- Group license. The product, your organization, and roughly how many participants. See group licenses first.
- Custom work. What you want made and when you need it. See custom work first.
- Playtesting. What you run, how often, and how many players.
Refunds
Digital products are covered by our refund policy. If something is wrong with a file, we would rather fix it than argue about it.