Last updated July 24, 2026.
When we refund
- The file is broken, missing pages, or will not open, and we cannot fix it for you. We will try to fix it first, because you probably want the product more than the money.
- You were charged twice for the same product.
- The product is materially different from what the page described.
- You bought the wrong thing and tell us within 14 days.
When we usually do not
- You bought a bundle and already owned part of it. Email us instead; we will often credit the difference.
- You changed your mind after using the product with your group.
- The request comes more than 60 days after purchase.
How to ask
Email [email protected] with your order number and what went wrong. You do not need to justify yourself at length. We answer within two business days.
How long it takes
Approved refunds are issued to the original payment method through Stripe. Most appear within 5 to 10 business days, depending on your bank.
After a refund
Access to the refunded files is removed, and the personal license for that product ends.